Angel's Delights Open Box Policy

Our Open Box service lets you shop over time and have multiple orders combined into one box. It's perfect if you're shopping for Christmas, birthdays or special occasions or if you simply want to save your goodies and collect them all together!

How does Open Box work?

When placing your first order, simply select “ADD TO OPEN BOX – DO NOT SHIP” at checkout. Your order will be paid for as normal, but no postage will be charged and your items will be safely held by us.

You can continue shopping and adding orders to your Open Box by selecting the same option each time.

When you're finished shopping, select one of the following options when placing your final order:

📦 CLOSE MY OPEN BOX – COLLECTION
We'll combine your orders and contact you when everything is ready to collect.

📦 CLOSE MY OPEN BOX – SEND POSTAGE INVOICE
We'll combine and pack your orders, calculate the size and weight of your final parcel, and send you an invoice for the correct postage cost. Your box will be dispatched once your postage invoice has been paid.

If you'd like to close your Open Box but don't need to place another order, simply contact us and we'll arrange this for you.

Open Box time limits

Open Boxes may be offered for specific shopping periods or events, and a closing date may be provided when you open your box.

For our Christmas shopping period, Open Boxes must be closed by the advertised November cut-off date to allow us time to prepare and dispatch orders before Christmas.

Any specific deadlines will be clearly advertised on our website and social media.

Important information

All items added to your Open Box must be paid for in full at the time each order is placed. Selecting Open Box only delays the delivery or collection of your items.. it does not reserve products without payment.

Please be aware that personalised and made-to-order items remain subject to our usual cancellation and returns policies.

Postage charges are based on the final size and weight of your combined parcel, which means the cost may be higher than our standard website postage rate for particularly large or heavy Open Boxes.

Once your Open Box has been packed and a postage invoice issued, please pay the invoice promptly so we can dispatch your order. We reserve the right to contact customers regarding boxes that remain open beyond an advertised closing date or where postage remains unpaid.

Angel's Delights cannot guarantee delivery by a particular date once your parcel has been handed to the courier, although we will always aim to dispatch within any timescales we've advertised.

Important Information:

Bath, Wax Melt & Home Fragrance Products
Please be aware that bath, wax melt and home fragrance products are best enjoyed fresh. While we will store all Open Box items carefully, Angel's Delights cannot be responsible for any natural reduction in fragrance strength or changes caused by products being held for an extended period at the customer's request. We recommend closing your Open Box within a reasonable timeframe when it contains scented products. Seasonal products may also be subject to a specific Open Box closing date.

By selecting an Open Box option at checkout, you agree to this Open Box Policy.